Terms of delivery

How are the goods sent?
The products from our range are sent by Deutsche Post / DHL.


Delivery time?
Your order will be immediately processed upon receipt of the order. At present your order will be delivered within 5 working days from receipt of payment with the exception of articles which have a stated delivery time.

Mailing charges?
The mailing and packaging charge for a standard delivery within Germany is € 6.50. For orders totalling € 90.00 or more, there is no mailing and packaging charge. The standard delivery charge within the EU is € 13.59. Exceptions are Luxembourg and the Netherlands (€9.69); France (€ 19.95 up to 10 kg); Belgium (€ 9.49) and Poland (€ 19.64 up to 10 kg). Should we have to deliver your order in several parts due to technical reasons, the mailing charge is, of course, only calculated once.

Where do we deliver?
At present ordered goods can only be delivered to mailing addresses within Europe. Please contact us if you would like an order to be delivered to Switzerland. Special customs and delivery conditions apply to Switzerland.

Important information:
Despite the care which is taken to deliver your orders, damage may occasionally occur during transport. In this case, we will, of course, replace the damaged articles free of charge. Please note the following procedure: As soon as the goods arrive, the delivery firm (Deutsche Post / DHL) has to be notified of any transport damages immediately. Please inform Deutsche Börse Online Shop subsequently as to the transport damages you have noticed. Should you wish to return goods, please inform us beforehand via e-mail, fax or phone. We will then send you a return receipt.


We thank you for your understanding and co-operation.