Privacy and data protection

We know that it is important for you that your personal information is handled with care. We therefore appreciate your trust that we treat the information carefully and sensibly. With this statement you are permitting LL Concepts GbR to collect, process and use your personal data for the purposes specified as described in the following. This agreement can be revoked at any time with effect for the future.


Responsible body in the meaning of the Bundesdatenschutzgesetz (Federal Data Protection Act)

LL Concepts GmbH

Börsenplatz 4
60313 Frankfurt am Main

Phone: +49-(0) 69-2 11-1 15 10




Collection and use of personal information about our customers
Any information provided by you helps us customize and improve our services on an ongoing basis. We use the information provided by our customers for order processing, delivery of goods, provision of services, and payment transactions (and for the necessary checks in the case of purchases on account). We also use this information to inform you about orders, products and services, as well as to update our records and to maintain your accounts.

We collect information in the following ways:

1. Information you give us: We record and store any information that you enter on our website or give us in any other way. You can choose not to provide certain information; however, this may mean that you will be unable to take advantage of many of our offers (services/features).

Automatic information: We receive and store certain kinds of information whenever you make contact with us. For example, like many other websites, we use “cookies” to obtain certain types of information when your web browser accesses our website. There is a software available that enables you to visit our website anonymously. Even though this means that we will be unable to offer you a personal shopping experience
as we no longer know who you are, we would still like to inform you that such tools exist.

E-mail communication: If you do not wish to receive any e-mail from us at all, please adjust your user account accordingly.


What about cookies?

Cookies are alphanumeric identifiers that we transfer to your computerʼs hard drive through your web browser. They enable our systems to recognize your browser and provide services such as storing the items in your shopping cart between visits. The help function on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, or how to have your browser notify you when you receive a new cookie, and how to disable cookies altogether. However, only cookies will allow you to make use of some of the most interesting features, which is why we recommend that you leave them turned on. We also advise you to logout completely after each session, particularly if you are using a shared computer.



Does LL Concepts GmbH share the information it receives?
Information about our customers is important for us as it helps us perfect our services range. However, selling customer information to others is not part of our business. We forward information we receive only as described in the following:


1. Affiliated businesses: Companies and their subsidiaries that are controlled by LL Concepts GmbH, if these are either subject to this privacy statement or apply guidelines that offer at least as much protection as this Privacy Statement.


2. Service providers: We employ other companies and individuals to perform certain tasks in processing your order. This includes, among other things, delivering packages, sending postal mail and e-mail, maintaining our customer lists, analyzing our databases, processing payments, and customer service. These service providers have access to personal information that is necessary to perform their tasks. They
may not use it for any other purposes. They are furthermore obliged to treat the information in accordance with this Privacy Statement and as permitted by the German Data Protection Act.


3. Protection of LL Concepts GmbH and others: We release customer accounts and personal information about our customers if we are legally obliged to do so or if it is required for the enforcement of our general terms of business or other agreements, or for the protection of our rights as well as the rights of our customers or third parties. This includes exchanging information with other companies specialized in the prevention
and reduction of misuse and credit card fraud. We wish to strongly emphasize that this information is not passed on to these companies for economical purposes, which would be contradictory to this Privacy Statement.

4. With your consent: In all other cases you will receive notification when personal information about you may be forwarded to third parties and you will have the opportunity to give your consent. Whenever personal information is forwarded to third parties in the scope set out above or information is transferred to countries outside of the European Economic Area (EEA), we shall ensure that this information this information is passed on in accordance with this Privacy Statement and as permitted by the German laws on data protection.


How secure is information about me?

We use physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personal information of our customers. These security measures mean that on occasion we may request proof of identification before we disclose personal information to you. It is important for you to protect against unauthorized access to your password and your computer. Be sure to logout after each session if sharing a computer with others.


What information can I access?

You have access to a wide range of information about your account and your interactions with LL Concepts GmbH. The list will change as our website evolves.



What choices do I have?
As described above, you can always choose not to provide information, even though it might be needed to make a purchase or make use of your service features.


Whom can I contact if I have any questions regarding data protection?
Should you have any questions regarding data protection at LL Concepts GmbH, please send an e-mail to We shall do our best to answer your query.


How will I be informed about any changes made to the data protection policy?
Our business changes constantly and our Privacy Statement and Conditions of Use will change accordingly. We reserve the right to e-mail you periodically to inform you about the policies currently in force at our company. However, you should still check our website regularly to note any changes. Unless otherwise specified, this Privacy Statement applies to all information that we have about you and your account. We assure you that we will make no material changes to our Privacy Statement that will reduce the protection of customer information collected in the past without the consent of affected customers.