General Terms and Conditions

I. Area of validity

1. Contract partner of the person placing an order (subsequently “Customer”) is the company LL Concepts GmbH Börsenplatz 4 , 60313 Frankfurt am Main (hereinafter: “LL Concepts GmbH”).


2. All offers, confirmations of orders, sales, consultations, deliveries and services are based on these conditions. We reject any application or incorporation of a customerʼs General Terms and Conditions.

3. Amendments or additions to these General Terms and Conditions must be made in writing. This also applies to the cancellation of the requirement that the former are submitted in writing. The precedence of  individual arrangements deviating from this rule shall remain unaffected.


II. Data protection

We use personal customer data (specifically: name, address, e-mail address, phone/fax number) according to the regulations of the German Data Protection Legislation. In particular, the relevant stipulations of the Bundesdatenschutzgesetz (BDSG, German Federal Act on Data Protection) and the Telemediengesetz (TMG, German Telemedia Act) apply. The customer has the right at all times to demand information on the data stored as well as the correction, blocking or deletion of the date free of charge. To do so please contact or by phone on +49-(0) 69-2 11-1 15 10. The demand can also be made by post or fax. Please use the address given in the Imprint (provider identification).

2. The personal data (contractual data) required for the establishment, structuring or alteration of the contractual relationship are only used to process the sales contracts concluded between LL Concepts GmbH and the Customer. We do not pass on this data including address and e-mail address to third parties without your express prior permission. This rule does not apply to our service partners, who require the data in order to process the order (e.g. the shipping firm charged with the delivery and the credit institute responsible for the payment transaction). However, in these instances only the specific data required are sent. This means the data absolutely necessary to process a purchase. We do not pass on other data to third parties under any circumstances.


III. Offer, concluding a contract, complaints and battery regulations

1. In principal, our online offers, flyers, circulars, price lists and other presentations of goods do not represent binding offers for the conclusion of a contract. Pursuant with section 145 Bürgerliches Gesetzbuch (BGB, German Civil Code) a binding offer by the Customer does not exist until an order has been placed. In specifically confirming an order the offer is accepted. The automatic confirmation of the orderʼs receipt by e-mail does not constitute a declaration of acceptance.

2. The contractual language is German. The contract comes into being through the confirmation of the contract granted by us. The law of the Federal Republic of Germany shall apply with the exception of UN purchase law. We are not subject to any other codes of practice. Implied warranty shall apply. Guarantee terms do not exist.

You have the means to complain about us at any time and unreservedly. The complaint must be made in writing (section 126b Bürgerliches Gesetzbuch (BGB, German Civil Code). Please address your complaint to the vendor as specified in the Imprint. Following examination of your complaint you will be informed by us in writing of the outcome. Your legal rights to guarantee, your general claim to damages and the customerʼs right to cancel shall remain unaffected by this.


IV. Prices and shipping costs

All the prices which are listed in our flyers, circulars, price lists or other material are final prices and include the relevant statutory value added tax – 7 percent for books, 19 percent for all other items. The costs for packaging and transport are not included in the prices quoted. Please consult the general shipping information to find out how much is charged for the various countries. We only ship to those countries listed in the shipping chart.


V. Delivery

We deliver goods in accordance with the arrangements made. Deliveries are made as long as stocks last. Should an article not be available we reserve the right to deliver an item of comparable value instead.The customer has the right to return unsatisfactory subsituted items at our costs to LL Concepts GmbH, Börsenplatz 4 , 60313 Frankfurt am Main, Germany. Alternatively, we reserve the right to make no delivery at all. Should an item not be available we will inform you without delay. For further information on our terms of delivery please consult the page Terms of delivery and Shipping costs.


VI. Cancellation policy for Consumers

Cancellation law
The purchase contract comes into effect on receipt of the ordered goods or notice about the delivery of the goods. You can revoke your declaration of contract within two weeks without giving a reason in written form (e. g. letter, fax, e-mail) or – should you have received the goods before expiry of the stipulated period – by returning the goods. The deadline begins from receipt of the cancellation policy in written form but not before receipt of the goods by the recipient and not prior to our meeting our obligation to provide information pursuant with section 312c 2 Bürgerliches Gesetzbuch (BGB, German Civil Code) in conjunction with section 1 1, 2 and 4 BGB-Informationsverordnung (BGB-InfoV, German Civil Code) and our obligations pursuant with section 312e 1 sentence 1 German Civil Code (BGB) in connection with section 3 German Civil Code (BGB-InfoV). The timely sending of the goods or revocation suffices for the observation of the cancellation deadline.


The revocation is to be addressed to:
LL Concepts GmbH

Börsenplatz 4
60313 Frankfurt am Main


Phone: +49-(0) 69-2 11-1 15 10



Consequences of revocation
In the event of revocation being effective the services received on both sides are to be returned and any benefits derived (e. g. interest) are to be returned likewise. In the event that you cannot return to us the received service either partly or wholly or only in a deteriorated state you must reimburse the value to us. This does not apply for goods if the deterioration is to be attributed solely to their examination – as would have been possible for you to effect, for example in a shop. You can avoid being obliged to reimburse the value for a deterioration of an item occasioned by the use for which it was intended by not putting it into service as your property and not doing anything that might detract from its value. Items capable of being sent as a parcel are to be returned at your own risk. If the delivered goods comply with what was ordered you are to bear the costs of returning them. Obligations to reimburse payments must be met within 30 days. The deadline begins for you with the sending of your intention to revoke or the goods, for us it begins with their receipt. Goods that were made according to customer specifications or which were clearly adapted to the personal needs of the customer and, as such, would be of no use to a third party are excluded from this right and cannot be returned.
End of the cancellation policy.



VII. Returned goods

We shall refuse to accept returned goods that were not franked, unless a prior agreement to this effect was made with us.


VIII. Terms of payment

Payment is to be made either by transfer (advance payment) or – in Germany – cash on delivery as is stated in the respective offers.


IX. Conditional sale

1. The delivered goods remain our property until complete payment of the purchase price has been made.

2. Only applies for mutual transactions:

a) In the event of the goods being sold by the purchaser prior to his attaining ownership the purchaser shall transfer his claim from this sale to the user, who accepts the transfer. The user shall be empowered by the purchaser to call in the purchase price from the third party in his own name (extended conditional sale).

b) In the case of seizure and confiscation of goods subject to retention of title the purchaser must point out our ownership, he must report seizures and confiscations immediately and in the event of the danger thereof, take the necessary legal measures at his own costs in order to secure our rights. In all events the purchaser shall bear the costs incurred.

c) The purchaser is obliged for the duration of the conditional sale to insure the goods at his own expense against loss, theft or damage by fire, water or similar circumstances and to furnish us with proof of such insurance policies at our request.


X. Limitation of liability and guarantee

The vendor shall be excluded from liability for damages insofar as this exclusion is not an exclusion or limitation of liability for damages arising from injury to life, body or health, which derive from the negligent breach of contractual duty by the vendor or or a deliberate or negligent breach of duty by a legal representative or agent of the vendor and/or provided that it concerns other damages, which derive from a grossly negligent breach of contractual duty by the vendor or a deliberate or grossly negligent breach of duty by a legal representative or agent of the vendor.

Objections and complaints are to be made to:

LL Concepts GmbH

Börsenplatz 4
60313 Frankfurt am Main

Phone: +49-(0) 69-2 11-1 15 10



2. Data communication via the Internet shall be effected on the basis of the current stateof-the-art technology.